SerialTrack Support Articles and Knowledge Base

"New Container" Barcode:

Instead of clicking the “New Container” button on the page, you can simply scan this barcode, allowing you to do everything via the barcode scanner instead of having to switch to the keyboard or mouse

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Suggested Workflow

We recommend using SerialTrack on a separate computer that is always logged in to SerialTrack and only does that.  Although it is possible to run it on the same computer as your shipping software, that means you have to switch back and forth between programs, which is cumbersome. The SerialTrack system is usually set up when placing items into the shipping box, just before the box is sealed, weighed, and tracking label is applied.

ShipStation Packing List Instructions:

ShipStation Packing Lists can be made to contain the Order ID barcode. By default, their packing slips do contain a barcode, but it is a custom one that is only recognized by the ShipStation software. To create a Packing Slip Template that can be recognized by SerialTrack, please follow the instructions below:

 

  1. When logged in to ShipStation, go to Settings (gear icon in the top-right corner), then Templates (Left Nav), then Packing Slips (Left Nav),
  2. Click on “Copy” next to the packing slip that you’d like to use, then click “Confirm” to make a copy of it.
  3. Change the “Template Name” at the top to be something you’ll remember. Maybe “SerialTrack.io Compatible Packing Slip”
  4. The main body of the screen will be an HTML template that will be printed as the packing slip. We suggest adding a barcode directly under the Order Number in the “Order Header” section. Look for the part that says [Order #], and immediately after that add <br /> and on the next line paste in <barcode size=”small”>[Order #]</barcode>.
  5. Click Download Sample to make sure it looks like you want.
  6. Click Save when complete.
  7. Still in Setting, navigate to Selling Channels, then Store Setup.
  8. For each store, click on Edit, then on the Packing Slips tab.
  9. From the Packing Slip Template dropdown, select the new packing slip that you created and click Save.
  10. Now packing slips that are printed will have a barcode that can be used by SerialTrack

 

 

What barcode scanners are supported by SerialTrack?

SerialTrack is made to use with simple inputs and does not need any fancyl hardware.  For a barcode scanner, we recommend looking on Amazon or similar for a simple USB Barcode Scanner.  There are many options in the $15-$30 range. These devices simply emulate a keyboard. When you scan a barcode they do the same thing as if you typed the digits of the barcode and hit enter.

You can get battery-powered wireless devices if that fits your workflow better.  These usually operate the same way with a small USB  stick that communicates with the barcode scanner. The wireless devices are in the $60-$80 range. Keep in mind you need to charge them by plugging them in or replacing batteries.

Can you apply the Serial Number to line items in ShipStation?

When integrated with ShipStation, we’ve tried to match the serial numbers up to specific line items in ShipStation, however we don’t have enough information to do that.  SerialTrack would need to know a SKU in order to select the right line item, and sometimes that isn’t even enough. We’ve attempted to solve make this work for several users, but usually the business requirement to match up the serial number to some customer information that exists at the order level, so that is sufficient.

If your solution requires matching it up to the line item, we need an API or database, or a reliable pattern for the serial numbers from you to make this work.