SerialTrack Support Articles and Knowledge Base

“New Container” Barcode:

Instead of clicking the “New Container” button on the page, you can simply scan this barcode, allowing you to do everything via the barcode scanner instead of having to switch to the keyboard or mouse

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ShipStation Packing List Instructions:

ShipStation Packing Lists can be made to contain the Order ID barcode. By default, their packing slips do contain a barcode, but it is a custom one that is only recognized by the ShipStation software. To create a Packing Slip Template that can be recognized by SerialTrack, please follow the instructions below:

 

  1. When logged in to ShipStation, go to Settings (gear icon in the top-right corner), then Templates (Left Nav), then Packing Slips (Left Nav),
  2. Click on “Copy” next to the packing slip that you’d like to use, then click “Confirm” to make a copy of it.
  3. Change the “Template Name” at the top to be something you’ll remember. Maybe “SerialTrack.io Compatible Packing Slip”
  4. The main body of the screen will be an HTML template that will be printed as the packing slip. We suggest adding a barcode directly under the Order Number in the “Order Header” section. Look for the part that says [Order #], and immediately after that add <br /> and on the next line paste in <barcode size=”small”>[Order #]</barcode>.
  5. Click Download Sample to make sure it looks like you want.
  6. Click Save when complete.
  7. Still in Setting, navigate to Selling Channels, then Store Setup.
  8. For each store, click on Edit, then on the Packing Slips tab.
  9. From the Packing Slip Template dropdown, select the new packing slip that you created and click Save.
  10. Now packing slips that are printed will have a barcode that can be used by SerialTrack